We have an Alaska cruise tour group coming in today for a “document party.” We just reviewed our hosting duties at 8:30am thinking out loud about how many chairs we have, how many people are coming, when to order the coffee and munchkins from Dunkin’ Donuts, and finally deciding to finish our review in the office this morning.
Some of the items we will review include ‘what can I bring’ airport screening procedures and packing tips. Of course, there will be other questions and we will try to anticipate them this morning. Our group leader Diane, one of the office staffers, is accompanying the group and I’m sure she will have a check list that we will take a look at today.
In the meantime, I have another group that I am working on today. This is an incentive group who will be spending a week in the Dominican Republic in January. This has been in the planning stages for the past 6 months and has just been contracted.
I’m considering creating a password only space for this group to try to have a lot of information there for them to review. Since this group is not particularly local to our agency, I’m sure there will be a lot of emails to write and answer.
One of the interesting facets of my business is that each customer has different needs and we have to be flexible and creative enough to meet those needs. I like thinking up tech ways like private web space, wikis and, of course, emails. We are even considering instant messaging as a tool to use with the Caribbean group.
Filed under: Air Travel, Travel Agency, Travel Tips, airline industry, airports, cruise agency, cruise group, cruises, group travel, travel technology
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