So instead of sending endless emails and waiting for customers to visit my website, I installed a tool known as TripBlip™. I’m a beta tester for this product and I think, for the customer, it is a great tool as well.
TripBlip™ empowers the customer to take control of the message and shape it to fit his/her needs. TripBlip™ enables the user to create up to three different trip profiles and when a vacation comes along that matches the profile, TripBlip ™ notifies the customer with a discreet message next to the TripBlip™ icon. The customer can look now or later or not at all. Offers can be deleted from the current page and will remain in a history area for a while and eventually will disappear.
It is easy to use, easy to download and, best of all, the customer decides what to receive. Instead of endlessly searching through weekly emails and travel websites, set the parameters and receive the offers that are of interest.
What I have found so far is that when one of my customers receives a Blip, the customer realizes that it is from me, can read through it and discuss it with me in person, by telephone or by email. I’ve had some consumer sign ups from people who I don’t know and they, too, are accessing offers and contacting my office by email.
Give it a try and let me know what you think.
New Paltz Travel’s TripBlip™
Filed under: Abercrombie & Kent, Carnival Cruise Line, Holland America, International Travel, Social Media Tools, Summer Vacation, caribbean cruises, carnival-cruise-lines, popular vacation destinations, travel technology
We have an Alaska cruise tour group coming in today for a “document party.” We just reviewed our hosting duties at 8:30am thinking out loud about how many chairs we have, how many people are coming, when to order the coffee and munchkins from Dunkin’ Donuts, and finally deciding to finish our review in the office this morning.
Some of the items we will review include ‘what can I bring’ airport screening procedures and packing tips. Of course, there will be other questions and we will try to anticipate them this morning. Our group leader Diane, one of the office staffers, is accompanying the group and I’m sure she will have a check list that we will take a look at today.
In the meantime, I have another group that I am working on today. This is an incentive group who will be spending a week in the Dominican Republic in January. This has been in the planning stages for the past 6 months and has just been contracted.
I’m considering creating a password only space for this group to try to have a lot of information there for them to review. Since this group is not particularly local to our agency, I’m sure there will be a lot of emails to write and answer.
One of the interesting facets of my business is that each customer has different needs and we have to be flexible and creative enough to meet those needs. I like thinking up tech ways like private web space, wikis and, of course, emails. We are even considering instant messaging as a tool to use with the Caribbean group.
Filed under: Air Travel, Travel Agency, Travel Tips, airline industry, airports, cruise agency, cruise group, cruises, group travel, travel technology
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